April 1, 2021
Partner: Inova Solutions | Client: Transformation Implementation Unit (TIU) | Location: Jamaica | Industry: Public Sector
Jamaica’s Transformation Implementation Unit (TIU) was established by the Government of Jamaica with the main mandate to accelerate the transformation of the country’s public sector. To simply call this a task is an understatement, as the TIU has been spearheading a multi-pronged programme to improve efficiency and effectiveness in the public sector. TIU knew that implementing a modern workplace approach within the team was one of their key success factors and so Inova Solutions suggested tailor-made adoption sessions to lay the foundation to drive efficiency internally.
Now usually, when you think of the public sector – anywhere in the world – you think about tedious processes, inefficiency, and seemingly unnecessary activities. But Jamaica’s government has chosen to be a front runner in the Caribbean region, taking the necessary steps to transform their services and offer citizens a pleasant experience when accessing services from the public sector.
The TIU aims to erase the public sector’s excessive bureaucratic processes, inadequate use of ICT, inefficiencies in public sector operations, high transaction costs and long wait times, and inadequate human resource management. It is also tasked with improving the Jamaican government’s compensation structure. Integrating Shared Services such as Human Resources, Accounting, Finance, and other services that can be consolidated across the Jamaican government, is also an objective to help eliminate inefficiencies in the public sector.
Thanks to the efforts of TIU, the Jamaican public service has already seen improvements in reducing waste with the rationalization of 40 public entities and over J$1 billion in savings.