Customer Success Manager – Modern Workplace

Skills and qualifications

• Bachelor’s degree in Software Engineering, and or equivalent combination of education and experience  
• Strong written and verbal skills in English 
• Deep knowledge of Microsoft Modern Workplace products and or services including, but it is not limited to, Microsoft 365, Copilot, Microsoft Teams, SharePoint, OneDrive, Outlook, Microsoft Defender, Azure Active Directory, Microsoft Information Protection, Microsoft Endpoint Manager, Windows Autopilot, Intune, Microsoft Viva, Power Automate and Power Bi products and services 
• CRM knowledge.  

Main functions and responsibilities

• Suggesting to customers strategies to be aligned with best practices 
• Bringing value to business with IT by supporting customers in (re)-defining their processes 
• Building a roadmap for customers 12 months in advance, together with recommendations for meeting business goals 
• Creating IT budgets for customers  
• Creating Customer Success stories and references 
• Actively engaging with customers throughout the Caribbean Region and thereby designing, organizing and delivering strategies 
• Increasing customers’ satisfaction with regards to doing business with Inova Solutions 
• Collaborating with Account Managers to frequently interact with key accounts 
• Collaborating with Microsoft Product Managers (PTS) to be informed on new developments, program changes, campaigns, specials and Microsoft driven opportunities 
• Continuously monitoring the Microsoft Modern Work programs to adjust the strategy, if required 
• Working with the Marketing Team to create marketing activities that support key objectives 
• Monitoring the Microsoft Partner Center to keep track of customers´ usage of Modern Work products 
• Interacting with the Support Team to escalate issues and or projects 
• Interacting with the Sales Teams to discuss opportunities 
• Serving as a guide to customers concerning the use of the Inova Solutions

Customer Portal 

• Advising management to constantly improve the Inova Solutions Customer Portal experience 
• Commercially responsible for the consumption and increase of the use of Modern Workplace of designated accounts and or new accounts 
• Discovering customers’ need for Modern Workplace implementation in their companies 
• Analyzing how misaligned standards affect customers´ business goals 
• Prioritizing urgent customers´ needs and analyzing risks
• Being able to analyze customers´ data and transform these into agile business solutions with applications  
• Organizing and or sharing knowledge, such as designing, organizing and delivering product presentations, webinars, etc., to internal resources and customers related to Microsoft Modern Workplace Solutions 
• Reviewing Microsoft and third-party new sources related to Modern Workplace developments and updates 
• Attending Modern Workplace events 
• Working with Inova Solutions’ Management to develop extensive, relevant and continuous education plans 
• Reviewing Microsoft and third-party training materials to achieve Microsoft certifications as a continuous education plan. 

Benefits
The remuneration package will include a competitive gross base salary and secondary benefits.

If your profile meets all the requirements and you are interested in this challenging position, please send your resume and a cover letter including your motivation to jobs@inovacorporation.com for being considered for this unique opportunity.
About Inova Solutions
Inova Solutions is the strongest regional Microsoft Solutions Partner with offices in Curacao, Jamaica, Trinidad and Tobago and Puerto Rico. We focus on providing direct service to the top tier customers in the Region. In our 15 years of existence, we have accomplished becoming the largest player in the market for high-end Microsoft solutions based on our core values: Dedication, Expertise, Flexibility and our Regional local presence. Next to Microsoft License and Cloud Solutions, Inova Solutions offers IT solutions and IT Training.

Inova Solutions is undergoing a transformation process that requires additional team members. We are passionate about driving and providing digital solutions of excellence and of being at the forefront of the latest technological advances in the world. Our collaborators are our main interest. At Inova Solutions we value talent and seek to empower it, which is why we constantly train our team. In addition, we have special benefits to ensure the well-being and development of our employees. The position listed is ideal for an individual seeking to work in a multicultural environment.

We invite you to be part of our team!