Partner: Inova Solutions | Customer: AGLOMERADOS COTOPAXI-EDIMCA | Location: Ecuador | Size: 1000 employees | Industry: Manufacturing and Retail
Inova Solutions successfully created a tracking system for Aglomerados Cotopaxi's customer orders using Microsoft technologies, helping the company provide better service to their customers because of accurate and real-time information being provided on orders. As a result, the company experienced an increase in sales and a growth in their customer base.
In today’s world, access to vital information is not only a necessity, it’s something we have come to expect. No longer we are willing to wait. After all, information is always at the tip of our fingers. One gesture, a word written and out comes the result we expected. Although we are unaware of the processes behind the construction of such information filled portals, we demand that information be ready for us. That is true for everything, and more than anything else when we order items. Ordering, whether we do this online or not, produces an automatic reaction in everyone’s mind: we immediately want to know when our order will arrive. Whether it’s pizza, clothes, a computer, or something more complex, we immediately head over to the tracking app, tracking website or anything of the sort. And if it is not available, we head call the customer service line, only to become frustrated when we do not get an answer.