Cloud Solutions Specialist Engineer (Microsoft)

We are seeking an Azure Customer Success Manager located in the Caribbean (remote). This role involves organizing and sharing knowledge internally, designing and delivering Microsoft Azure presentations. Responsibilities also include actively engaging with Caribbean customers to drive cloud migration and increase Azure usage in designated accounts, with a focus on enhancing overall customer satisfaction.

  • Experience 2 Year(s)
  • Location Jamaica
  • Department IT, Solutions
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Cloud Solutions Specialist Engineer (Microsoft)



Main functions and responsibilities

  • Assessing, advising, preparing and deploying solutions for the customers of Inova Solutions.
  • Delivering IT Service to customers (i.e., proactive system monitoring, advising possible (re)solutions and IT costs management).
  • Designing, organizing and delivering product presentations to internal resources and customers related to Microsoft solutions, i.e., Office365/MS Windows/Azure/Microsoft CRM Online (D365) and related third‐party solutions.
  • Defining and setting‐up test and trial environments for Microsoft solutions, i.e., Office 365/MS Windows/Azure/Microsoft CRM Online (D365) and related third‐party solutions
  • Providing firsthand support for deployments of said products and other related to the task.
  • Providing functional and technical support to internal resources and customers whenever necessary.
  • Attending training and developing programs as required even if these are not immediately related to the tasks assigned to the position.
  • Travelling throughout the designated territories, if required.
  • The position includes customer‐facing, so daily contact with customers is an important part of the job.
  • Frequently visiting customers and prospects in neighboring cities, and, if required, other countries in the region.
  • Continuous updating of knowledge of IT trends.
  • All other procedural and or administrative responsibilities and or obligations.
  • Any other activity related to the position.

Skills and qualifications

  • Bachelor’s degree in computer science or equivalent combination of education and experience
  • Technology affinity, affluent experience managing and customizing software
  • Strong written and verbal skills in English
  • 2-4 years proven overall work experience with Microsoft Azure
  • Microsoft Azure certifications: AZ-104, AZ-500 or higher.
  • Understanding Microsoft Cloud solutions
  • Self-Management and Time-Management
  • Management skills
  • Negotiation capabilities
  • Excellent communication and reporting skills
  • Strong problem-solving capabilities
  • Customer focus

The remuneration package will include a competitive base salary and secondary benefits.  If your profile meets all the requirements and you are interested in this challenging position, please send your resume and a cover letter including your motivation to  for being considered for this unique opportunity.  

About Inova Solutions
Inova Solutions is the strongest regional Microsoft Solutions Partner with offices in Curacao, Jamaica, Trinidad and Tobago and Puerto Rico. We focus on providing direct service to the top tier customers in the Region. In our 14 years of existence, we have accomplished becoming the largest player in the market for high-end Microsoft solutions based on our core values: Dedication, Expertise, Flexibility and our Regional Local Presence. Next to Microsoft License and Cloud Solutions, Inova Solutions offers IT solutions and IT Training.

Inova Solutions is undergoing a transformation process that requires additional team members. We are passionate about driving and providing digital solutions of excellence and of being at the forefront of the latest technological advances in the world. Our collaborators are our main interest. At Inova Solutions we value talent and seek to empower it, which is why we constantly train our team. In addition, we have special benefits to ensure the well-being and development of our employees. The position listed is ideal for an individual seeking to work in a multicultural environment.

We invite you to be part of our team!

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