Are you passionate about helping organizations modernize their IT through Microsoft Cloud? We are looking for a customer-focused IT Solutions Specialist to join our regional team. In this position, you will assess, implement and support modern IT solutions, with a focus on Microsoft 365 and migrations, but also touching on Azure, Power Apps, Cyber-Security, Business Continuity, Data & AI and Managed IT Services for a wide range of customers across the Caribbean/Latam region. You will work hands-on with customer IT managers and leaders to deliver demos, support with technical pre-sales, build tailored IT solutions, scope and deliver IT designs/proposals, manage IT environments and lead IT projects from scoping to full delivery. The ideal candidate also has experience in delivering technical support, managing customer issues and case handling. You will thrive in a dynamic, collaborative environment where learning never stops. You know how to interact with customers, how to identify customers’ IT problems and are capable to design and deliver tailored Microsoft IT solutions.
Position
IT Solutions Specialist
Skills and qualifications
• Bachelor’s degree in computer science or equivalent combination of education and experience
• +5 years proven overall work experience in scoping and delivering end-to-end IT projects with a focus on Microsoft 365 incl migrations. Azure, Cybersecurity, Business Continuity, Data & AI and Managed IT Services experiences are ideal.
• The following Microsoft certifications are a plus: AZ-104, AZ-500, AZ-800, SC-300 or higher
• Technology passionate, affluent experience managing and delivering IT-projects
• Strong written and verbal skills in English
• Understanding Microsoft IT solutions
• Self-Management and Time-Management
• Excellent communication and reporting skills
• Strong problem-solving capabilities
• Customer focus
• Managed IT services experience is a plus
Main functions and responsibilities
• Assessing, scoping and implementing Microsoft-based IT solutions for customers in areas such as Microsoft 365 with a focus on migrations and proactive IT services
• Conducting technical need assessments to identify pain points and tailor the appropriate solution architecture for each customer
• Designing and delivering product demos and proof-of-concepts to customers and internal teams, effectively translating technology into business value
• Setting up and managing test environments and pilot projects using Microsoft tools and partner integrations
• Supporting secure deployments by configuring identity, security policies, backups and compliance features (DLP, MFA, Purview, etc.)
• Providing functional and technical support, including user enablement, troubleshooting and post-deployment optimization
• Proactively monitoring customer’s environment and recommending improvements or cost-saving measures (e.g. hybrid setup or automation)
• Building trusted customer relationships through regular engagement, virtual or onsite check-ins and regional visits
• Keeping updated with Microsoft certifications and trends by participating in ongoing training and enablement
• Ensuring proper documentation and adherence to internal processes, including service tickets, checklists and solution handovers
• Updating knowledge of IT trends continuously and attending relevant training programs
• Completing all procedural, administrative and position-related duties as required.
Benefits
The remuneration package will include a competitive base salary and secondary benefits.
If your profile meets all the requirements and you are interested in this challenging position, please send your resume and a cover letter including your motivation to jobs@inovacorporation.com for being considered for this unique opportunity.
About Inova Solutions
Inova Solutions is a strong regional Microsoft Solutions Partner with offices in Curacao, Jamaica, Trinidad and Tobago and Puerto Rico. We focus on providing direct service to the top tier customers in the Region. In our 16 years of existence, we have accomplished becoming and being the largest player in the market for high-end Microsoft solutions based on our core values: Dedication, Expertise, Flexibility and our Regional Local Presence. Next to Microsoft License and Cloud Solutions, Inova Solutions offers IT solutions and IT Training. Inova Solutions is undergoing a transformation process due to accelerated growth that requires additional team members.
Our employees are our most valuable asset. At Inova Solutions we value talent and are committed to empower it, through continuous training and professional development. We offer range of benefits to ensure the well-being and growth of our employees. The position listed is ideal for an individual seeking to work in a multicultural environment.
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