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• Starting January 2024, public sector (academic, government community cloud, not-for-profit/charity) offers will be available in new commerce for new and renewing subscriptions.
• From January 2024, Microsoft will begin automatic migration of all renewing commercial customers to the New Commerce Experience (NCE). Automatic migration for the public sector is set to start in July 2024. The NCE licensing model is built on an annual or multi-year commitment, aligned with other Microsoft agreements (Enterprise Agreement, Open Value Agreement). Automatic migration for the public sector is set to start in July 2024.

• All legacy subscriptions that are transitioned to the new commerce platform will be adjusted to align with the current annual term, and the quantity of seats will remain consistent with the previous CSP arrangement.
• The migration, led by Microsoft, will occur on the date of subscription renewal, starting with subscriptions renewing in January 2024 and continuing throughout the entirety of the 2024 calendar year.
• For all new or renewed subscriptions, you will be invoiced for the entire/remaining subscription term. Invoices for NCE products will not be integrated into your prepaid balance.
• Once the migration is complete, you have a grace period of 168 hours to make changes to the subscription term or quantity, or if necessary, cancel the subscription. 
• After this 168–hour period, you will no longer have the option to cancel, reduce, or modify the subscription term. Any changes made during these initial 168 hours will result in pro-rated charges based on the subscription usage.

What are your action steps?

• Update your accounting/finance department regarding the invoicing changes from a prepaid balance method and a monthly invoice to a subscription term method. A subscription term can be monthly, yearly, or triennial.
• The benefits of proactively migrating your subscriptions include the ability to synchronize subscription end dates with the invoicing date, leading to a streamlined subscription management process.

We are here to help! Book a transition meeting with our team:

We’re here to assist you through this transition. Have questions? Book a call with your dedicated account manager. Stay tuned for a smoother subscription journey ahead!

• Transition meeting for customers located in Jamaica
• Transition meeting for customers located in Puerto Rico
• Transition meeting for customers located in the rest of the Caribbean